NHS National Communication Awards

Communicate09 Winners!


The Communicate Awards recognise excellence and the power of effective communication to make a difference. This year we received more than 220 entries across eight categories including: ‘Best communications improving quality of patient care’, ‘Best campaign’ and ‘Best consultation’.

Our judging panel was delighted to read about the number of high quality communication projects that are being carried out across the whole of England.

We would like to thank everyone who took the time and effort to enter the awards this year and hope that teams will be encouraged to submit an entry to next year’s awards.

Listed below are our winners and runners-up in each category, as announced at the Awards Ceremony on Monday 23rd November in Manchester. Congratulations to our successful entrants!

Best campaign

Liverpool’s Challenge - WINNER
Liverpool PCT Communications Team
Submitted by Jane Thomas, Head of Social Marketing and Insight, Liverpool PCT

Get Checked Campaign – Highly Commended
NHS Halton and St Helens Communications Team
Submitted by Matt Atherton, Social Marketing and Communications Manager, NHS Halton and St Helens

Spot of Sun - Commended
NHS Lewisham Communications Team
Submitted by Louise Bradley, Corporate Communications Manager, NHS Lewisham

Best communications improving quality of patient care or NHS services

An Hour to Listen - WINNER
Taunton and Somerset NHS Foundation Trust Communications Team
Submitted by Mark Wall, Associate Director Communications, Taunton and Somerset NHS Foundation Trust

‘Ban the Bugs’ Infection Prevention Campaign – Highly Commended
Blackpool, Fylde and Wyre Hospitals NHS Foundation Trust Communications Team
Submitted by Caroline Hastie, Head of Communications, Blackpool, Fylde and Wyre Hospitals NHS Foundation Trust

Patient and visitor bedside information folder - Commended
Basingstoke and North Hampshire NHS Foundation Trust Communications Team
Submitted by Gina Hanafin, Head of Communications, Basingstoke and North Hampshire NHS Foundation Trust

Best communications leadership

A Picture of Health - WINNER
NHS Lewisham Communications Team
Submitted by Gill Galliano, Chief Executive, NHS Lewisham

‘Start the Week’ blog style communication – Highly Commended
NHS South East Coast Communications and Engagement Team
Submitted by Sarah Whitehead, Communications Officer, NHS South East Coast

Stronger Together (Trust merger) - Commended
Western Sussex Hospitals NHS Trust Communications Team
Submitted by Sue Hines, Head of Communications, Western Sussex Hospitals NHS Trust

Best communications team

Communications and Public Engagement Team - WINNER
NHS East and North Hertfordshire & NHS West Hertfordshire
Submitted by Susan Parker, Communications Manager, NHS East and North Hertfordshire & NHS West Hertfordshire

From poor to excellence in 8 months – Highly Commended
Northumberland, Tyne and Wear NHS Trust
Submitted by Caroline Parnell, Head of Corporate Affairs, Northumberland, Tyne and Wear NHS Trust

National Ambulance Communications Leads Team - Commended
North West Ambulance Service NHS Trust
Submitted by Sarah Smith, Assistant Director of PR, North West Ambulance Service NHS Trust

Best consultation

The Big Health Conversation – WINNER
NHS Sheffield Communications Team
Submitted by Joanne Wilson, Communications Officer, NHS Sheffield

Talking Health – Highly Commended
NHS Manchester Communications Team
Submitted by Tim Seamans, Head of Communications, NHS Manchester

Another Brick in the Wall: How Alder Hey won Hearts and Minds for its New Hospital – Commended
Alder Hey Children’s NHS Foundation Trust Communications Team
Submitted by Pat McLaren, Head of Communications& Marketing, Alder Hey Children's NHS Foundation Trust

Best reputation management

Swine ‘flu communications handling – WINNER
South West Strategic Health Authority Communications Team and Torbay Care Trust
Submitted by Andrew Millward, Director of Communications, South West Strategic Health Authority

Communications and engagement around a GP practice where the partnership unexpectedly dissolved – Highly Commended
NHS Birmingham East and North Communications Team
Submitted by Dawn Rayson, Communications Manager, NHS Birmingham East and North

GWMH Inquests – Commended
NHS Hampshire Communications Team
Submitted by Sara Tiller, Associate Director of Communications and Engagement, NHS Hampshire

Best staff engagement

Speed Dating – as part of World Class Commissioning Communications – JOINT WINNER
NHS Nottingham City Communications Team
Submitted by Iain Fletcher, Assistant Director of Communications and Marketing, NHS Nottingham City

Bringing ‘Excellence as Standard’ to life – JOINT WINNER
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted by Julie Phelan, Communications Director, Sheffield Teaching Hospitals NHS Foundation Trust

It’s in Your Hands: Preventing and Reducing Hospital Acquired Infections – Highly Commended
Bedford Hospital NHS Trust
Submitted by Kate Burke, Head of Communications and Marketing, Bedford Hospital NHS Trust

Best use of new media

Helene’s Story – Fireworks Safety – WINNER
Queen Victoria Hospital NHS Foundation Trust Communications Team
Submitted by Jeremy Peters, Communications Manager, Queen Victoria Hospital NHS Foundation Trust

Teenage Kicks Campaign – Highly Commended
NHS Leicester City Communications Team
Submitted by Melanie Shilton, Marketing Manager, NHS Leicester City

DN1 – Commended
NHS Doncaster Communications Team
Submitted by Gordon Laidlaw, Communications and Engagement Manager, NHS Doncaster